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 MASTER PROGRAM

 Food and Beverages Management and Service Master degree with knowledge of Two Languages + In-company Internship

This 1 academic year program is designed to produce professionals in the field of Food & Beverage Management and Service. The main teaching language is English. The study plan includes a 240 hours module to study a foreign language to choose from Spanish for foreigners, French or Russian. The theoretical part takes place in our school located in Barcelona center or in the town center of Lloret de Mar, Spain. After the theoretic modules are completed, all students have to complete an internship period in one of our collaborating companies.
This program will provide you theoretical, linguistic and practical skills.

Instruction is in the form of lectures, seminars, workshops, videoconferences classes, cases and individual assignments. Examination is in the form of written exams and individual and group assignments and workshop exercises.
All foreign students have to do a Spanish language preparation module to take one of the official state exams of Spanish for Foreigners, DELE or SIELE, of the correspondent  A1, A2, B1, B2, C1 levels.  HTL International School is an accredited DELE & SIELE examination center of the Instituto Cervantes.

  Program Details

Modality

Theoretical part In class
Practical part In company internship
Campus location

Barcelona, Spain
Lloret de Mar, Spain
Languages

Language of instruction: English

Second language:
Spanish for foreigners, French or Russian
Duration

6 month theoretical studies
3 month internship

Intakes: October, January, April, July
Timetable: mornings or evenings
Load hours: 72 ECTS
Fees

Enrolment fee: 200 euros
Tuition fee: 3.000 euros
or installment payments of
550 euros x 6 months (only for non-visa students)
Qualifications

On successfully completing this Professional Program of Study you will:
1. Be awarded the
- Master Degree Food & Beverage Management and Service
- DELE Diploma or SIELE Global (Spanish Language for Foreigners official state diploma) or
- French/Russian Language Level Certificate


2. Have attained an accredited qualification for managerial and supervisory levels showing you possess competence in professional work activities.

3. Have attained a professional qualification equated to the International studies framework as a  Master Degree and Programa Máster according to the Spanish National framework.
Faculty/Methodology

The program aims for students to acquire the necessary knowledge to work in a Food & Beverages Business. The program focuses on a number of topics, including the food sector structure, establishment business plan, deep menu and beverage knowledge, menu planning, hiring process, employee training techniques, catering event management, marketing and promotion issues, quality control. Business skills like financial and accounting themes will be covered also. The F&B Service module will cover subjects such a customer service, different service sequences, staff issues and supervision techniques. 

Food and beverage managers are the leaders in the kitchen and the front of house in restaurants of all kinds. Responsible for overall operation for the restaurant, food and beverage managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation, proper and legal alcoholic beverage service kitchen safety techniques and understand health standards. Food and beverage managers make sure that company is represented correctly and that the company's standards are upheld. Food and beverage managers also set daily and weekly cleaning schedules for the kitchen and front of house, hire, train and discipline employees and set work schedules. They keep tabs on food cost, waste and employee hours, doing their best to optimize profit for their company and create the best dining experience possible for customers.

According the World's 50 Best Restaurant ranking, Spain is a Nº1 country in gastronomy, world best restaurants and pastry. The correspondent module will give you an overview about the history and actual situation of the gastronomy and wineries of Spain.

Internships or co-operative working opportunities are available as part of many hospitality and food service management training programs. Students can take advantage of these opportunities to gain hands-on experience working alongside professionals in the field. Internship experience can also be helpful for a student seeking to develop his or her resume.

Career Paths

Food and beverage managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other businesses that operate serving food and beverage. Food and beverage managers may be employed by restaurants, bars, hotels and resorts, etc. Food and beverage managers still require great customer skills, but apply management skills ensuring the labor and financial goals of the organization are maintained.

Responsibilities:
 
 - Organize, direct and evaluate food and beverage service
 
 - Recruitment and training of staff
 
 - Shift scheduling
 
 - Performance management; monitor staff performance and provide feedback
 
 - Purchase and control of inventory
 
 - Monitor revenues and expenses
 
 - Ensure practice of health and safety regulations
 
 - Negotiate supplier arrangements for food and beverage products
 
 - Negotiate with clients for use of facilities for catering, parties, banquets, etc.

 

Curriculum. Load hours 72 ECTS

Module I. Food and Beverages Management

- Structure of the Food Sector
- Establishment set-up

- Menu design
- Purchasing, storage, production, service and control
- Human resources management
- Marketing and promotion
- Quality controls

Module II. Food and Beverages Service

- Staff skills
- Service equipment
- Menu and beverages knowledge
- Service sequences
- Event service
- Supervisory service

Module III
. Gastronomy and Wines of Spain Module

-
Best restaurants of Spain: The World's 50 Best Restaurant ranking, Michelin stars
- Famous chefs and pastry chefs of Spain
- Wineries of Spain

Module IV. Foreign Language Intensive Course
- Official DELE exam of Spanish for Foreigners preparation module

- General French or Russian Language according the initial entrance level


Module V.
Spanish/French/Russian Language for the Tourism Sector
- In the reception
- Hotel services
- In the restaurant/bar
- Information services from the hotel
- The hotel and travel agency
- Check-out: Acknowledgements and complaints
- Reservation procedure
- What do your clients expect from you?
- Touristic texts
- At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide
- At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out
- Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking
- In the restaurant/bar: tapas, breakfast, menu
- In the tourist office: excursions, guided tours, outdoor activities, car rental   
- In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip
- Check-out: invoices, bills, discount cards, acknowledgements and claims
- Tour guide profession: protocol, duties and obligations, responsibilities, customer service.

Module VI. Final Project

         Project design

         Research tools

         Personal reflection

         Appropriate questionnaire designs

         Conducting academic research, literature search and review

         Developing a research question, hypothesis and methodology

         Managing a research project

Module VII. Internship (a minimum of 3 month)
                                                                                                                                   
*One academic hour: 45 minutes

 
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Campus Barcelona
Carrer Diputació 282,
Barcelona 08009, Spain
Campus Costa Brava

Rambla Romá Barnés 24,
Lloret de Mar 17310, Girona, Spain
Partner study portals
www.emagister.com

www.masterportals.eu
www.studyabroad.com
www.goabroad.com
www.learn4good.com
Accreditations and partnerships
Lloret de Mar Hotels Association
Blanes Hotels Association
Tossa de Mar Hotels Association
University of Girona
Instituto Cervantes DELE & SIELE examination center