Hospitality and Tourism Management Master Degree with knowledge of Two Languages + In-company Internship

This 1 academic year program is designed to produce professionals in the field of Hotel & Tourism Management. The main teaching language is English. The study plan includes a 240 hours module to study a foreign language to choose from Spanish for foreigners, French or Russian. The theoretical part takes place in our school located in Barcelona center or in the town center of Lloret de Mar, Spain. After the theoretic modules are completed, all students have to complete an internship period in one of our collaborating companies.
This program will provide you theoretical, linguistic and practical skills.

Instruction is in the form of lectures, seminars, workshops, videoconference classes, cases and individual assignments. Examination is in the form of written exams, individual and group assignments and workshop exercises.
All foreign students have to do a Spanish language preparation module to take one of the official state exams of Spanish for Foreigners, DELE or SIELE, of the correspondent  A1, A2, B1, B2, C1 levels.  HTL International School is an accredited DELE & SIELE examination center of the Instituto Cervantes.

  Program Details


Theoretical part In class
Practical part In company internship
Campus location

Barcelona, Spain
Lloret de Mar, Spain

Language of instruction: English

Second language:
Spanish for foreigners, French or Russian

6 month theoretical studies
3 month internship

Intakes: October, January, April, July
Timetable: mornings or evenings
Load hours: 72 ECTS

Enrolment fee: 200 euros
Tuition fee: 3.000 euros
or installment payments of
550 euros x 6 months (only for non-visa students)

On successfully completing this Professional Program of Study you will:
1. Be awarded the
- Master Degree Hospitality Management & Tourism
- DELE Diploma or SIELE Global (Spanish Language for Foreigners official diplomas) or
- French/Russian Language Level Certificate

2. Have attained an accredited qualification for managerial and supervisory levels showing you possess competence in professional work activities.

3. Have attained a professional qualification equated to the International studies framework as a  Master Degree and Programa Máster according to the Spanish National framework.

The program aims for students to acquire the necessary knowledge to work in tourism in different fields. The program focuses on a number of topics, including the development and implementation of tourist-related activities, planning and location, tourism as a major force in local and regional development, marketing on local and regional levels, planning for sustainable development in the tourism industry, and international perspectives on tourism.

Upon completion of the program, students should also be able to demonstrate:

 Understanding of the basic principles that underline the hospitality and tourism industry, with emphasis on financial and interpersonal skills.

 Develop an understanding of the global multi-cultural international marketplace.

 Gain an understanding of the interrelationship of hospitality functions to guest satisfaction.

-  How to apply ethical principles and  communication processes in an oral and written form.
Career Paths

The qualification will help you to build a career in any job in the hospitality industry. This could be as general managers and head of departments in hotels and contract catering establishments, restaurant managers, kitchen managers and managers in the events and leisure sector.
The management of tourism services is a challenging career in this increasingly leisure-oriented society. Dynamic, creative and innovative people are needed to plan, organize and supervise leisure experiences in a variety of diverse settings. The types of positions that graduates may occupy include the following:

Commercial Recreation and Tourism Enterprises, such as private tour companies, leisure-related retail outlets, tourism attractions, health spas, fitness complexes.
Adventure Tourism and Park Management
, providing nature-based leisure experiences like camping, wilderness experiences, risk recreation, as well as environmental education and managing the resources required for nature-based leisure.
Tourism Services
, including destination resorts and hotels, theme parks, tourist attractions, convention and meeting business, and special events and festivals.
Tour operations
, including the packaging, marketing, and operation of tours, tour guiding and interpretation services.
Hotel management
, including Hotel manager positions, Hotel receptionist, Hotel/accommodation room attendant, Restaurant waitress, Restaurant manager, Restaurant supervisor, Tourist information assistant, etc.

Curriculum. Load hours 72 ECTS

Module I. Hospitality Management

- Hotel Operations & Management
Hospitality Marketing
- Human Resources
- Hospitality Accounting
Revenue Management

Module II. Tourism Management

- Economic Impact of Tourism
- Travel market structure
- Tourism Operations and Management

Module III
. Customer Service and Communication skills Module

Introduction to Customer Service
- Effective Communications
- Presenting a Positive Professional Image
- Handling Customer Complaints
- Stereotypes
- Signification of Business Communication
- Overcoming Barriers to Communication
- Strategic Relevance of Communication
- Essentials of Oral Communication
- Delivering Persuasive Speech
- Successful Meeting Skills
- Listening Skills
- Understanding Body Language
- Paralinguistic or Paralanguage
- Writing Skills and Styles, Business Letters
- Electronic Communication
- Writing Business Reports
- Writing Applicants Profile or Resume
- Interview Skills
- Negotiation Skills
Cross Cultural Communication Skills

Module IV. Foreign Language Intensive Course
- Official DELE exam of Spanish for Foreigners preparation module

- General French or Russian Language according the initial entrance level

Module V.
Spanish/French/Russian Language for the Tourism Sector
- In the reception
- Hotel services
- In the restaurant/bar
- Information services from the hotel
- The hotel and travel agency
- Check-out: Acknowledgements and complaints
- Reservation procedure
- What do your clients expect from you?
- Touristic texts
- At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide
- At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out
- Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking
- In the restaurant/bar: tapas, breakfast, menu
- In the tourist office: excursions, guided tours, outdoor activities, car rental   
- In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip
- Check-out: invoices, bills, discount cards, acknowledgements and claims
- Tour guide profession: protocol, duties and obligations, responsibilities, customer service.

Module VI. Final Project

         Project design

         Research tools

         Personal reflection

         Appropriate questionnaire designs

         Conducting academic research, literature search and review

         Developing a research question, hypothesis and methodology

         Managing a research project

Module VII. Internship (a minimum of 3 month)
*One academic hour: 45 minutes


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Campus Barcelona
Carrer Diputació 282,
Barcelona 08009, Spain
Campus Costa Brava

Rambla Romá Barnés 24,
Lloret de Mar 17310, Girona, Spain
Partner study portals
Accreditations and partnerships
Lloret de Mar Hotels Association
Blanes Hotels Association
Tossa de Mar Hotels Association
University of Girona
Instituto Cervantes DELE & SIELE examination center