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Paid Hotel Internships in the Costa Brava, Costa Barcelona, Balearic Islands and Canary Islands.

  Front Office/Reception & Wellness Center Operations Online Studies and In-hotel Internship in Spain

Program Details
hotels location: Costa Barcelona, Costa Brava, Canary or Balearic islands
hotels category: 3*, 4* and 5*
internship duration: 3 months, flexible starting dates
flexible internship schedules, 40 working hours/week
internship departments: front office/reception, wellness/spa/gym reception
accommodation, meals and monthly stipend are provided by the hotel
internship attendance certificate and Front Office/Reception/Wellness Center Operations diploma
The program offers
online intensive Front Office/Reception & Wellness Center Operation course, duration 4 weeks, flexible starting date
3 months in-hotel internship
free in-hotel accommodation
free meals
free uniform
monthly bonus, 200-300 euros/month
Front Office/Reception & Wellness Center Operations
online program outline


1. Introduction to Front Office Operations.
a. What is Front Office?
b. Organizational chart


2. Reception
a. Check-in
b. Check-out
c. Complaint management


3. Concierge and Bell Staff
a. Concierge responsibilities
b. Bell Staff organization and procedures


4. Operator and PBX
a. Duties and Responsibilities
 
5. Housekeeping and Laundry
a. Organizational Chart
b. Housekeepers responsibilities, duties and procedures
c. Laundry procedures


6. Reservations and Yield Management
a. Reservations procedure
b. Yield management
c. Overbooking
d. Rate classification


7. Wellness and Spa Operation
a. Organizational chart
b. Spa organization and procedures


8. Security
a. Duties and responsibilities
b. Lost and Found procedures


9. Customer Service
a. Do´s and don´ts´ in customer service
b. Standards
Candidate requirements
high school/university transcript, any field of studies
fluent English is a must, preferably other languages
+ 18 years
any citizenship
Program cost
enrolment fee
4 week intensive Online program
in-hotel placement fee
accommodation/meals/remuneration during the internship: provided by the hotel
program cost: 1500 euros
unlimited medical insurance: 700 euros
Our students opinions about the hotel internship program




 

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Campus Barcelona
Carrer Diputació 282,
Barcelona 08009, Spain
Campus Costa Brava

Rambla Romá Barnés 24,
Lloret de Mar 17310, Girona, Spain
Partner study portals
www.emagister.com

www.masterportals.eu
www.studyabroad.com
www.goabroad.com
www.learn4good.com
Accreditations and partnerships
Lloret de Mar Hotels Association
Blanes Hotels Association
Tossa de Mar Hotels Association
University of Girona
Instituto Cervantes DELE & SIELE examination center