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MASTER PROGRAM

  Professional Tour Guide in Spain Master Degree +  Official DELE diploma of Spanish as Foreign Language

This 9 month intensive training program is designed to produce professionals in the field of Tourist Guide services. The main language of instruction is English. The study plan includes a 240 hours module to study a foreign language to choose from Spanish or Russian. The theoretic part takes place in our school located in Barcelona and in the town center of Lloret de Mar, Spain. After the theoretic modules are completed, all students have to complete an internship period in one of the companies of tourism sector.
This program will provide you theoretic, linguistic and practical skills.

This training has been specially devised to teach you all the information and skills you need to become a successful
Tourist Guide. Instruction is in the form of lectures, seminars, workshops, cases and individual assignments. Examination is in the form of written exams and individual and group assignments and workshops.
In addition to the training you can also purchase a pack of  ready-made excursions in English, Spanish and Russian languages in order for you to use it immediately during your first professional intake.
All foreign students have to do a Spanish language preparation module to take one of the official state exams of Spanish for Foreigners, DELE or SIELE, of the correspondent  A1, A2, B1, B2, C1 levels.  HTL International School is an accredited DELE & SIELE examination center of the Instituto Cervantes.


  Program Details

Modality

Theoretical part In class
Practical part In company internship
Campus location

Barcelona, Spain
Lloret de Mar, Spain
Languages

Language of instruction: English

Second language:
Spanish for foreigners, French or Russian
Duration

6 month theoretical studies
3 month internship

Intakes: October, January, April, July
Timetable: mornings or evenings
Load hours: 72 ECTS
Fees

Enrolment fee: 200 euros
Tuition fee: 3.000 euros
or installment payments of
550 euros x 6 months (only for non-visa students)
Qualifications

On successfully completing this Professional Program of Study you will:
1. Be awarded the:
-
Master Degree on Tour Guiding In Spain
- Instituto Cervantes DELE or SIELE Global Certificate of Spanish as a Foreign Language


2. Have attained an accredited qualification for supervisory levels showing you possess competence in professional work activities.

3. Have attained a professional qualification equated to the International studies framework as  a Master Degree or Programa Máster according to the Spanish National framework.

 

Faculty/Methodology

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. They may work for inbound tour operators, outbound tour wholesalers, local tour operators, at cultural and heritage sites, in marine and national parks and attractions, or may be owner-operators of small tourism businesses. Because guiding is an occupation that relies on a knowledge base, guides at this level may have specialist knowledge of particular destinations, local areas or regions, sites, tourist precincts or any subject matter. Local guides have a broad knowledge base and deliver tours across a particular city, local area or region.
Specialist guides at this level operate tours to remote area destinations and others manage extended touring programs within and outside Spain.



 
Career Paths:

-
local guide, tour guide and senior tour guide
- tour manager or tour director
- interpretive guide and senior interpretive guide
- remote area guide
- outdoor recreation guide or tour leader
- museum guide and heritage guide
- cultural guide and senior cultural guide
- nature-based guide and senior nature-based guide
- adventure guide
- walking guide
- specialist guide
- driver guide
- owner-operator of small tour operation


 
Curriculum. Load hours 72 ECTS

Module I. Tour Guiding in Spain

a.- Tour Guide profession
Table of Contents:
Unit 1.  - The Tourism Industry,
- Benefits and Costs,
- Components of tourism,
- Tourism impacts

Unit 2.  - The tourism system worldwide,
- Travel geography and markets,
- Tour guide role, the present and the future

Unit 3.  - Effective communication skills for Tour Guiding,
- Type of communication
- Communication strategy
- Handling enquiries and complaints

Unit 4.  - Customer Service,
- Code of Ethics
- External & internal customers
- Communication methods
- Internal policies and procedures
- Customer service planning
- Customer need and expectations
- Customer satisfaction

Unit 5.  - Tour guiding, types and kinds
- Presentation skills
- Walking tours, bus tours, logistics, group entertainment

Unit 6.  - Safety and security protocols
Unit 7.  - Legal and ethical issues in tour guiding 

b.- Touristic itineraries in Spain

Table of Contents:
Unit 1.  - Madrid and Castilla: Madrid, Comunidad de Madrid, Castilla la Marcha y Castilla y Leon
Unit 2.  - Andalucia: Sevilla, Granada, Cordoba, Malaga
Unit 3. - Catalunya and Northern Spain: Barcelona, Catalunya, Pais Vasco, Galicia

Module II. Foreign Language Intensive Course
- Official DELE  or SIELE Spanish for Foreigners exam  preparation module

- General French or Russian Language according to the initial entrance level


Module III.
Foreign Language for the Tourism Sector

Table of Contents:
Unit 1.- In the reception
Unit 2.- Hotel services
Unit 3.- In the restaurant/bar
Unit 4.- Information services from the hotel
Unit 5.- The hotel and travel agency
Unit 6.- Check-out: Acknowledgements and complaints
Unit 7.- Reservation procedure
Unit 8.- What do your clients expect from you?
Unit 9.- Touristic texts
Unit 10.- At the airport: arrival, passport control, customs, airport services, baggage claim, car rental, shuttle bus, public transport, transfer guide
Unit 11.- At the hotel: check-in, room reservation, guest service, exchange service, room changes, claims, check-out
Unit 12.- Hotel services: spa, beauty center, gifts shop, activities inside and outside, group activities, laundry, parking
Unit 13.- In the restaurant/bar: tapas, breakfast, menu
Unit 14.- In the tourist office: excursions, guided tours, outdoor activities, car rental   
Unit 15.- In the travel agency: destinations, tours, round trips, tailor made tours, MICE, group tours, contract, relationship hotel/agency, mistakes in the booking, make an offer, prepare a trip, sell the trip
Unit 16.- Check-out: invoices, bills, discount cards, acknowledgements and claims
Unit 17.- Tour guide profession: protocol, duties and obligations, responsibilities, customer service.

Module IV. Final Project

         Project design

         Research tools

         Personal reflection

         Appropriate questionnaire designs

         Conducting academic research, literature search and review

         Developing a research question, hypothesis and methodology

         Managing a research project

Module V. Internship (a minimum of 3 months)

                                                                                                                             
*One academic hour: 45 minutes

 


 

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Campus Barcelona
Carrer Diputació 282,
Barcelona 08009, Spain
Campus Costa Brava

Rambla Romá Barnés 24,
Lloret de Mar 17310, Girona, Spain
Partner study portals
www.emagister.com

www.masterportals.eu
www.studyabroad.com
www.goabroad.com
www.learn4good.com
Accreditations and partnerships
Lloret de Mar Hotels Association
Blanes Hotels Association
Tossa de Mar Hotels Association
University of Girona
Instituto Cervantes DELE & SIELE examination center